Website Privacy Policy

Privacy Policy & Returns Policy

i2solarshop.de cares about your privacy and we take your online security seriously. In order to offer you the best possible products and customer service, to keep you up to date with new products, we store some information about your visit to our website. To better protect your privacy, the information below sets out how we do this and the choices you have about how this information is collected and used.
i2solarshop privacy policy
Thank you for visiting our i2solarshop.de website, mobile apps, devices and other software (collectively, the "Site") (all references to “us” and “our” refer to i2solarshop.de). Your Privacy is important to us, so we want you to be aware of our privacy policy, which is how we protect your personal information.This privacy policy applies to our services and products, which are accessible either as mobile apps or on mobile-friendly websites.

This privacy policy explains:
How we collect, use and (under certain conditions) share your information.
The steps we take to protect your personal information.
Your choices regarding the collection, use, and disclosure of your personal information.

This privacy policy applies only to this website and does not apply to any personal information that we may collect from you offline. Please see the section on offline data collection, use and sharing of information. We are not responsible for the content or data protection measures on websites other than i2solarshop.de, on websites linked to from this website or which link to this website.
By visiting our website, you accept the use of your data as described below.
How does i2solarshop.de collect data about me?
How does i2solarshop.de use my personal data?
How are cookies and other technologies used to collect data?
Will i2solarshop.de ever release my personal data?
How does i2solarshop.de secure data collected about me?
How can I decide how and what data i2solarshop.de collects about me?
Visitors from the European Union
Are children allowed to use i2solarshop.de?
Where can I find updates to these policies?
How does i2solarshop.de collect data about me?
We collect User Data in a variety of ways with the goal of providing an efficient, meaningful, and customized shopping experience. For example, we may use your personal data for the following purposes:

* To register you on our site and to provide you with our services.
* To record and quickly reproduce information that you have previously given us.
* To help you get information about products and services as quickly as possible.
* To analyze and improve the content of the site in order to be able to offer you a better service.
* To provide you with new information, products and services.

Registration and Ordering: In order to use certain sections of this site or to order items, all customers must fill out an online form that requests personally identifiable information, including but not limited to: name, gender, shipping and billing address(es), phone number, email address and credit card number. In addition, we may ask where you live and/or where your business is located so that we can act in accordance with local laws and regulations. This information is used for billing, order processing and internal marketing; and to communicate with you about your order and our site.
E-mail addresses: At various points on our website you may provide your e-mail address for the following possible purposes, but not limited to: signing up for a free promotion announcement, to be informed about new brands or product types, or to get in touch Sign up for our email newsletter. In addition, any participation in a i2solarshop.de promotional contest is voluntary and includes providing contact information to notify winners and receive prizes. We may post the names and addresses of contest winners on our site.

Phone Number: At various points on our site you may provide your phone number for possible but not limited purposes: SMS confirmations, sign up for a free promotion announcement, to be notified of new brands or product types, or to sign up for our SMS to subscribe to the newsletter.

Log Files: Like most websites, our server automatically recognizes the Internet URL from which you contact this site. We may also register your internet protocol (IP) address, internet service provider and date/time for system administration purposes, order confirmations, internal marketing and system troubleshooting. (An IP address can indicate your computer's whereabouts on the Internet.)

Product Reviews: We ask for email address and location for all product reviews. Your e-mail address remains hidden, but your place of residence is visible to all other users. Any other personal information you choose to provide is part of the review and is visible to all other visitors to the site. .
How does i2solarshop.de use my personal data?
Internal use: We use your personal data to process your order and to provide you with customer service. We use your personal information internally to gather general information about site visitors, to improve site content and layout, to expand our reach, and to market our services and products.

Communicating with you: We use your personal data to communicate with you about your orders and our website. All our customers are required to provide an email address so that i2solarshop.de can communicate with them about their orders. We may send you a confirmation email or SMS confirmation after you register with us. Also, service-related announcements, if necessary (e.g. a temporary suspension of our services due to maintenance work on the website). You can also provide your email address or phone number to receive announcements about new brands, products, styles, etc., or to sign up for our email newsletter, SMS newsletter and special promotions. You can unsubscribe or opt-out of receiving future emails at any time (for more information, see the “How can I decide what personal information i2solarshop.de collects about me?” section below).
How are cookies and other data collection technologies used?
Cookies are small pieces of information that your Internet browser stores as text files on your computer's hard drive. Most browsers are preset to accept cookies. But if you set your browser to refuse cookies or remove them from your hard drive, you will be prevented from using parts of this site. For example, if you block or otherwise refuse cookies, you will not be able to add items to your shopping cart, complete the checkout process, or use services that require you to log in. This site uses cookies for the following purposes:
* faster navigation
* Track website usage
* Recognize users and user access rights
* allow selecting and purchasing products on this website to save your search history and purchase.

* Conduct error analysis to improve our content, products and services

* Improve site security

On this and some unrelated sites, we display advertisements based on the interests of users, based on the information they provide to us as they navigate our site and use our content and services. Interest-based ads, also known as personalized or targeted ads, are shown based on information about activity, such as purchases on our site, visits to pages that include our content or ads, interaction with our tools, or use of our payment Services.

Like other online ad networks, we use cookies, web beacons (also known as action tags or single-pixel gifs), and other technologies to help us measure which ads you see, which you click, and which others you don't Activities you undertake on our and our affiliated sites. This helps us show you more useful and relevant advertising.

By showing you advertisements based on your interests, we do not associate your interactions with unrelated websites with your identity.

We do not share any personally identifiable information with advertisers or third party sites that display our interest-based advertising. However, advertisers or third parties (including ad networks, advertising companies, or other service providers who consult them) may assume that users who interact with or click on a personalized ad/content are part of the group for which this ad or content was designed (for example, users in a specific region or users who searched for or purchased classical music). In addition, third parties may provide us with information about you from offline and online sources (such as demographic information or pages where you have been shown advertising). We may use this data to show you more useful and relevant advertising.

Third parties, which are advertisers or advertising companies working on their own behalf, sometimes use tools to play the advertisements on our site directly in your browser. In this case they will automatically receive your IP address. They may also use cookies to measure the effectiveness of their advertising and personalize their content. We do not have access to or control over cookies or other features that advertisers and third-party sites use, and the data handling and information practices of those advertisers and third-party sites are not covered by our privacy policies. Please contact them directly to find out about their privacy practices.

Will i2solarshop.de ever share my personal information?

We sell goods, not information. — We do not sell, rent, trade, or license your personally identifiable information or payment-related information. Nor will they be released by us, except for the following purposes:

Third Party Service Providers: Like most online retailers, we sometimes use third party service providers to perform certain functions on our behalf. Any data that we pass on to you is only used to carry out this service. For example, we share your name, shipping address, email address and phone number with partners such as DHL or UPS so they can ship your order to you, and we may use relevant customer information to verify the quality of those services. We also need to provide your credit card number to financial service providers, such as credit card processors and issuers, in order to process your payment. We protect all of your credit card authorization information with the latest data encryption technology. (More on this in the data security section below).

Legal requirements for the release of data: We may be asked to release data; if we are summoned in writing, e.g. B. by a judicial request or by law enforcement authorities to conduct an investigation, or if we are required to release such data for legal reasons. We will also release personally identifiable information if necessary to enforce our legal rights or our Terms of Service or other agreements. For example, we will share personal information to reduce the risk of fraud or to prevent customer fraud or other illegal activity on our site.

Merging and/or Sale of Property: We do not normally sell, trade, or rent personal information to other companies in the course of our business. However, we may acquire, merge with, or be acquired by another company, or divest some or all of our assets, so your personal information may be disclosed to another company , in accordance with the applicable data protection guidelines.

Non-Personally Identifiable Information: We may share information that does not identify you or other users, such as the number of daily visitors to a particular page or the size of an order placed on a particular day, with external companies such as advertising partners.
How does i2solarshop.de secure my collected personal data?
This site uses physical, electronic and managerial measures to ensure the security and privacy of your personal information, such as:
* Securing all financial transactions conducted on this website using Secure Sockets Layer (SSL) encryption.
* Only employees performing a specific service are granted access to your personal information.
* We only work with third-party service providers that we know adequately secure computer hardware.
Although our company strives to ensure the security and protection of your personal data, we would like to point out that there is currently no 100% security, either online or offline.
What choices do I have regarding the collection of my personal data by i2solarshop.de?
You can always choose not to provide any data. Please note, however, that these may be necessary for the purchase of products or the use of certain features on this site.

In addition, you are free to do the following:
* Correct or update your personal information
* Stop receiving emails
* Stop receiving SMS messages
* Deactivate your account to stop further purchases through this account.
* Block cookies on your computer to stop using additional services on the site

To unsubscribe from emails you receive from i2solarshop.de, please follow the unsubscribe link at the bottom of the email and select the appropriate option. Alternatively, you can log into "My Account" and select the option that suits you.
To unsubscribe from SMS messages you receive from i2solarshop.de, log in to "My Account" and select the appropriate option.
Blocking cookies on your computer: The help function in most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have your browser notify you when you receive a new cookie or how you can completely disable cookies. Because cookies enable you to take advantage of some basic services on our site, we recommend that you turn them on. If you block or otherwise refuse them, for example, you will not be able to add items to your shopping cart or complete the checkout process; you will also not be able to use our services, which require registration.

If you are a visitor from the EU, please see our European Union Visitors section for more information.
Visitors from the European Union
This section of the Privacy Policy only applies if you are using our site or services covered by this Privacy Policy from a country that is a member state of the European Union. This section supplements the information in this Privacy Policy.

Subject to limitations in applicable law, you have the ability to object to or request restriction of further processing of your personal information, as well as request access to, portability, correction and erasure of your own personal information. Where use of your information is based on consent, you may withdraw that consent at any time. However, this does not affect the lawfulness of data processing based on the consent you gave before its withdrawal.

Please direct inquiries to us by contacting our data protection officer at info@i2solarshop.com.
Are children allowed to use i2solarshop.de?
We respect children's privacy. We do not collect any personally identifiable information from children under the age of 13. Elsewhere on this site you have represented and represented that you are either 18 years of age or are using this site under the supervision of a parent or legal guardian.
If you are under the age of 13, please do not provide us with any personally identifiable information and consult a parent or legal guardian when using the Site.
Where can I find updates to these policies?
To keep you informed about the information we collect, use and share, we will post any changes or updates to this privacy policy on this page and encourage you to review this policy from time to time. Please contact us if you have any questions about the privacy policy.
Imprint:
Please do not send returns to the addresses below. Shipments to these addresses cannot be processed.

Return Policy
We want to offer all of our customers a first class service. Therefore, we hope that you are satisfied with the purchases you have made. Nevertheless, it can happen that you want to return items. Please read our return policy. We will provide you with the best possible support for returns.
Items that can be returned
Items to be returned, refunded or exchanged under the warranty* must meet the following criteria:
1. The claimed items are damaged, defective, or got dirty during shipping.
2. The items received are the wrong size/color.
*Guarantee: 30 days for all items.
Items that can be returned/refunded or exchanged within 7 days of receipt must meet the following criteria:
1. The items do not meet your expectations.
2. The items have not been washed, worn or used by you and still have all tags attached; moreover, they are unchanged.
Note: In these cases we do not assume the costs for the return.
Conditions for return:
For items that do not have quality defects, please ensure that they are unused and in their original packaging. All return requests must be approved by our Customer Service before they can be returned to our returns address. Unfortunately, our service team cannot process items that have been returned to us without a return slip.
Items that cannot be returned

We cannot accept returns in the following cases:
1. If items are returned outside of the 30-day warranty.
2. Washed, worn, used or misused items without tags.
3. Articles in the following categories:
Made-to-order items, custom-made items and individually made items. Please note our special return policy here
Bodysuits, underwear and sleepwear, swimwear, jewelry and accessories (excluding scarves, bags and mermaid blankets)
If for any reason you wish to cancel your order while the package is on its way to you, please be sure to wait for it to arrive before submitting a return request. Because shipping across borders is a major challenge: domestic and international customs regulations as well as domestic and international shipping companies and agencies.
If you refuse to take delivery of your package or do not pick it up at the location you have specified, our customer service will not be able to trace the process. Unfortunately, our customer service cannot process your return request in these cases.
If the package has to be returned to our warehouse for reasons for which the customer is responsible (e.g. wrong address/incorrect or no recipient, customer refuses to accept or pay the tax fee), we will contact you for a refund of the return shipping costs ( via PayPal) and arrange for the return. However, please understand that a reimbursement of costs is not possible in such cases.
Return Address and Refunds
Return address: Please send the items you wish to return to our warehouse in Germany. In any case, before returning the items, please contact us by sending us a ticket in order to receive a return slip, on which you will find the appropriate return address. Please DO NOT return your package to an address listed on the shipping label of the package you received. We cannot accept responsibility if packages are returned to the wrong address.
Refunds: The refund will be credited to your i2solarshop account. You can either use this credit towards your next order or transfer it to the account or card you originally paid with. Unfortunately, the original shipping costs and insurance costs are non-refundable.
A notice:
If you wish to return an item, please confirm that you have received your package by clicking on "Order received". Then please send us a "return or exchange" ticket. After you send us your ticket, our customer service will review your request according to our policy, the warranty, the condition of the product and the supporting documents you have provided.
Request period for trackable packages
Please note that all shipping companies only accept requests received within the request period. If you wish to check for packages that you have not received, please contact Customer Service within the applicable timeframe. Thank you for your help:
* 30 days from shipping date
If you need help, please contact us.